Greeley Hat Works | Buckskin Classic Felt Cowboy Hat

All products shipped will be covered for damage or loss during transit. Once your package reaches its destination, it is not insured against porch piracy or theft. Please take the necessary steps to make sure your packages aren't left unattended - such as being present the day they're scheduled to arrive, or shipping to a secure location.

Orders typically ship in 1 to 4 business days (we're normally very quick about getting your shipment to you!) through UPS or USPS, to the shipping address provided at the time of purchase. If for some reason an item is not available for immediate shipment, the customer will be contacted to initiate a refund, special order, or product substitution.

ANY CUSTOMIZATION OF A PRODUCT WILL RENDER IT NON-RETURNABLE. THIS INCLUDES SHAPING, STRETCHING OR TRIMMING OF HATS, AND STRETCHING OF BOOTS. PLEASE CONTACT US IF YOU HAVE ANY QUESTIONS OR CONCERNS BEFORE YOU PLACE YOUR ORDER.

START YOUR RETURN HERE

Life's complicated, returns don't have to be.

You have 30 days to return your items.  Items must be in brand new condition when they return.  Tags in place, boots can't be worn outside, etc.  Worn items will not be refunded nor returned.  Return shipping will be paid by the purchaser to get a worn/tagless item back.

You cover the return shipping.  You can use whichever shipping service is most convenient for you.

For the holidays, orders placed between November 1st through December 24th will have an extended return policy and can be returned up until January 31st.

Please send return shipments to our store address:

Outpost Western Store
7003 Tuttle Creek Blvd
Manhattan, Kansas 66503

Once we get the items back, we will refund you the full purchase price of the item to your credit card.