All of our orders ship in 1-4 business days (we're normally very quick about getting your shipment to you!) typically through UPS or USPS, to the shipping address provided at the time of purchase. If for some reason an item is not available for immediate shipment, the customer will be contacted to initiate a refund, special order, or product substitution.
PRODUCT RETURN POLICY
Any customization of a product will render it non-returnable. This includes shaping, stretching or trimming of hats, and stretching of boots. Please contact us if you have any questions or concerns before you place your order.
Life's complicated, returns don't have to be.
You have 15 days to return your items. Items must be in brand new condition when they return. Tags in place, boots can't be worn outside, etc. Worn items will not be refunded nor returned. Return shipping will be paid by the purchaser to get a worn/tagless item back.
You cover the return shipping. You can use whichever shipping services is most convenient for you.
For the holidays, orders between November 1st and December 20th will have an extended return policy and can be returned up until January 30th.
You will send return shipments to the following address:
Outpost Western Store
7003 Tuttle Creek Blvd Manhattan
Once we get the items back, we will refund you the full purchase price of the item to your credit card.